Spiga

Email dos and don't

1. ONLY USE ALL CAPS WHEN YOU WANT TO SHOUT.

Don't type whole sentences in capital letters. Use them sparingly, to emphasize a word or phrase.

2. USE ASTERISKS TO DENOTE A WHISPER.
To simulate italics: I was *hoping* Sofia Coppola would email me.

3. DON'T SEND LONG EMAIL MESSAGES.
Construct your messages as single-action items, so your recipients can easily manage them - forward them to others or delete them when they're done. When managing a project, set up a system of naming your messages and numbering your paragraphs so they are easy to sort and search.

4. NEVER SEND UNSOLICITED ATTACHMENT.
They're not only impolite, they clutter people's hard drives. Put the document on the Web or on the intranet where everyone can access it, and send the location instead of the file itself.



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